📜 Terms of Service - BooksChor
Last updated: 15 August 2026
📘 Welcome to BooksChor
Welcome to BooksChor.
These Terms of Service apply when you visit, browse, use or purchase from BooksChor.com.
BooksChor is a UK-based online bookshop, publishing house and book-printing operation of Global Translators UK Ltd.
Global Translators UK Ltd was established in August 2006 and has 20 years of business experience.
By using our website or placing an order, you agree to these Terms together with our:
- 🔒 Privacy Policy
- 🛡️ Your Privacy Choices
- ↩️ Returns, Refunds & Order Cancellation Policy
- 🚚 Shipping Policy
Please read these Terms carefully before placing an order.
🏢 1. About Our Business
Trading Name: BooksChor
Legal Company: Global Translators UK Ltd
Company Registration Number: 05918745
Established: August 2006
Registered in: England & Wales
📍 Registered Office:
33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom
📧 Email: info@globaltranslators.co.uk
📞 Telephone: +44 7883 024604
🌐 Website: www.bookschor.com
BooksChor operates as a trading name and publishing operation of Global Translators UK Ltd.
📚 2. What BooksChor Does
BooksChor operates in the books and publishing sector.
Our activities may include:
- 📖 Selling books online
- ✍️ Publishing books
- 🖨️ Printing and producing books
- 🌍 Multilingual publishing
- 🔤 Translated publications
- 📦 Book distribution
- 🤝 Supporting authors and organisations
- 📚 Selling books from third-party publishers
Some products sold through BooksChor are published or produced by us, while others may originate from independent publishers, distributors or suppliers.
✅ 3. Acceptance of These Terms
By accessing BooksChor.com or placing an order through our website, you agree to these Terms to the extent permitted by applicable law.
If you do not agree with these Terms, please do not use the website or place an order.
Nothing in these Terms removes or restricts statutory consumer rights that cannot legally be excluded.
🛒 4. Please Purchase Carefully
BooksChor operates through a multi-channel inventory and fulfilment system.
Some books may be listed simultaneously across:
- BooksChor.com
- Online marketplaces
- Third-party sales channels
- Other connected retail platforms
When an item is purchased, our systems may automatically update:
- 📦 Stock availability
- 🔄 Listings across other channels
- 💷 Platform-specific pricing
- 🏷️ Product status
- 📊 Inventory levels
- 🚚 Fulfilment workflows
Prices may differ between platforms because different marketplaces charge different:
- Selling fees
- Payment fees
- Commissions
- Promotional charges
- Fulfilment fees
- Other platform costs
Customers should therefore carefully check the following before paying:
- 📚 Book title
- ✍️ Author
- 🔢 ISBN
- 📖 Edition
- 🏷️ Format
- 📦 Condition
- 🔢 Quantity
- 💷 Price
- 🚚 Delivery details
Please purchase only items you genuinely intend to buy.
🚫 5. Order Cancellation Before Dispatch
Our customer-service, storage, inventory and dispatch operations may be managed through separate systems or locations.
Orders can enter processing very quickly after payment.
For this reason, we cannot guarantee that an order can be cancelled once it has been placed.
By the time a cancellation request reaches our support team, the order may already have:
- Been allocated from stock
- Entered fulfilment
- Been prepared for dispatch
- Updated connected marketplaces
- Changed inventory levels
- Triggered platform-specific pricing or stock changes
If you contact us immediately after ordering, we will make reasonable efforts to determine whether the order can still be stopped.
However, pre-dispatch cancellation is not guaranteed once processing has begun.
📧 Cancellation enquiries: info@globaltranslators.co.uk
Please include your order number.
Nothing in this section removes any statutory cancellation right that applies to an eligible consumer purchase.
🧾 6. Placing an Order
When you place an order through BooksChor, you are offering to purchase the items shown in your basket.
After receiving your order, we may send an automated order confirmation or acknowledgement.
An automated acknowledgement confirms that we have received the order but does not always guarantee that every product can be fulfilled.
We reserve the right to cancel or decline an order for legitimate reasons, including:
- ❌ Product unavailability
- 💷 Obvious pricing errors
- 📝 Material product-description errors
- 💳 Payment failure
- 🛡️ Suspected fraud
- 🚚 Delivery restrictions
- ⚖️ Legal restrictions
- 📦 Inventory discrepancies
- 🔄 Marketplace synchronisation errors
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
💷 7. Prices
We aim to display accurate prices on BooksChor.com.
Prices may change at any time before an order is placed.
The price applicable to your purchase will normally be the price displayed at checkout when you submit the order.
Prices may differ from prices displayed on third-party marketplaces because different platforms charge different fees and costs.
A different price on another marketplace does not automatically entitle a customer to a price adjustment on BooksChor.
⚠️ 8. Pricing Errors
Despite our efforts, pricing errors may occasionally occur.
If an obvious pricing mistake is discovered before fulfilment, we may:
- Contact you
- Cancel the affected item
- Offer you the correct price
- Refund any payment taken for the affected item
We are not obliged to supply a product at an obviously incorrect price where the error should reasonably have been apparent.
💳 9. Payments
Payment must be made using one of the payment options available during checkout.
Payments may be handled by third-party payment providers.
By placing an order, you confirm that:
- You are authorised to use the payment method provided
- The payment information supplied is accurate
- You have sufficient authority to complete the transaction
We may use reasonable fraud-prevention or payment-verification procedures before dispatch.
📚 10. Product Information
We make reasonable efforts to provide accurate information about the books and products we sell.
Product listings may include:
- Title
- Author
- ISBN
- Publisher
- Language
- Format
- Edition
- Publication details
- Condition
- Price
- Availability
Customers should read the full listing before purchasing.
📖 11. Book Editions, Covers & ISBNs
Books can sometimes exist in multiple:
- Editions
- Printings
- Cover designs
- Formats
- Languages
- Publisher versions
Where a specific edition is important to you, please check the:
- ISBN
- Description
- Format
- Edition information
before ordering.
Minor differences in cover appearance may occur between printings where the underlying product remains materially the same.
Where a specific ISBN or edition is expressly stated as part of the sale, we aim to supply that product.
🖼️ 12. Product Images
Product photographs and cover images are provided to help customers identify products.
Colours and appearance may vary slightly because of:
- Screen settings
- Photography
- Lighting
- Publisher cover revisions
- Different print runs
Images should be considered together with the written product description.
✅ 13. Product Availability
All products are subject to availability.
An item may occasionally sell through another connected sales channel before our inventory systems complete synchronisation.
If an ordered product becomes unavailable, we may:
- Contact you
- Cancel the affected item
- Offer a suitable alternative where appropriate
- Issue a refund for the unavailable item
We will not substitute a materially different product without appropriate agreement.
📦 14. Multi-Channel Inventory
BooksChor may sell stock through several channels at the same time.
A sale on one platform may trigger automatic changes to:
- Inventory
- Product visibility
- Prices
- Availability
- Marketplace listings
Temporary discrepancies can occasionally occur while systems synchronise.
This is one reason why we ask customers to purchase carefully and avoid unnecessary cancellation requests.
🚚 15. Shipping & Delivery
Our delivery procedures are explained in our separate Shipping Policy.
Delivery methods, prices and estimates may depend on:
- Customer location
- Parcel weight
- Parcel dimensions
- Courier availability
- Order value
- Product type
Delivery estimates are not guarantees unless expressly stated otherwise.
📮 16. Delivery Partners
BooksChor may use postal and courier services appropriate to the destination and parcel.
The selected delivery provider may vary depending on:
- Weight
- Size
- Destination
- Service level
- Operational availability
Tracking may be provided where available for the selected service.
📍 17. Customer Responsibility for Delivery Information
Customers are responsible for providing a complete and accurate delivery address.
Please check your:
- Name
- House number
- Street
- Town or city
- Postcode
- Country
before confirming the order.
We are not responsible for delays or losses caused by incorrect information supplied by the customer, subject to applicable law.
🌍 18. International Orders
BooksChor may ship selected products internationally.
International delivery may be affected by:
- Customs clearance
- Local postal services
- Import rules
- Border inspections
- Public holidays
- Destination-country restrictions
Customers may be responsible for applicable import duties, taxes or customs charges unless checkout states otherwise.
↩️ 19. Returns & Refunds
Our full return procedures are explained in our Returns, Refunds & Order Cancellation Policy.
BooksChor generally requires customers to contact us before returning an item.
An authorised return may require an RMA or order reference.
Return postage is normally the customer's responsibility for eligible change-of-mind returns where permitted by law.
Different rules may apply where goods are faulty, damaged, incorrect or misdescribed.
📚 20. Condition of Returned Books
Books returned under our additional commercial return arrangements should normally remain in suitable resale condition.
Books should not contain:
- Writing
- Highlighting
- Torn pages
- Water damage
- Strong odours
- Customer-caused stains
- Deliberate damage
Where statutory cancellation rights apply, customers may inspect goods to the extent reasonably necessary.
Any lawful deduction for excessive handling will be dealt with in accordance with applicable consumer law.
✍️ 21. Publishing Services
BooksChor also operates as a publishing house.
Publishing enquiries are separate from ordinary retail purchases.
A publishing project may require:
- Manuscript review
- Price quotation
- Project specification
- Production schedule
- Written approval
- Separate publishing agreement
- Deposit or staged payment
Submitting a manuscript or publishing enquiry does not automatically create a publishing contract.
🖨️ 22. Book Printing Services
BooksChor may provide or arrange book-printing and production services.
Custom printing orders may involve:
- Print quantity
- Paper specification
- Binding
- Cover design
- Dimensions
- Colour requirements
- Artwork approval
- Delivery arrangements
Where books are produced to a customer's specifications, separate quotation and production terms may apply.
✅ 23. Customer Approval of Custom Work
Where publishing or printing involves customer-approved:
- Artwork
- Text
- Cover files
- Proofs
- Layouts
- Print specifications
the customer is responsible for checking the material carefully before approval.
Once custom production has started, changes may:
- Be impossible
- Cause delay
- Incur additional charges
We strongly recommend checking spelling, names, numbers, dates, ISBNs, layout and other important information before approving production.
🖨️ 24. Personalised & Made-to-Order Products
Products made specifically to customer requirements may include:
- Personalised books
- Custom editions
- Bespoke publications
- Custom-printed products
Different cancellation or return rights may apply to such products where permitted by law.
This does not remove rights where goods are faulty, incorrect or not as described.
©️ 25. Copyright & Intellectual Property
Books, publications and website materials may be protected by copyright and other intellectual-property rights.
Copyright may belong to:
- Authors
- Publishers
- Translators
- Illustrators
- Photographers
- Global Translators UK Ltd
- Other rights holders
Purchasing a physical book does not transfer the copyright in that book.
Customers may not reproduce, scan, copy, distribute or commercially exploit copyrighted content except where permitted by law or authorised by the relevant rights holder.
✍️ 26. Publishing Rights
Authors or organisations supplying material to BooksChor for publication or printing must have appropriate authority to use the material they provide.
You should not submit material that knowingly infringes:
- Copyright
- Trademarks
- Privacy rights
- Confidentiality
- Other intellectual-property rights
Additional warranties and rights arrangements may be included in separate publishing agreements.
🌐 27. Website Content
Unless otherwise stated, original BooksChor website content, branding and materials are owned by or licensed to Global Translators UK Ltd.
You may use the website for normal personal shopping and informational purposes.
You may not systematically reproduce or commercially exploit website content without permission.
🤖 28. Automated Access & Scraping
You must not use automated systems in a manner that:
- Disrupts the website
- Places unreasonable load on our systems
- Attempts unauthorised access
- Harvests customer information
- Circumvents security controls
Normal search-engine indexing and legitimate browsing are not restricted by this section.
👤 29. Customer Accounts
If BooksChor allows customer accounts, you are responsible for keeping your login information secure.
Please notify us if you believe your account has been accessed without permission.
We may restrict an account where reasonably necessary for:
- Fraud prevention
- Security
- Legal compliance
- Serious misuse
🛡️ 30. Fraud Prevention
We reserve the right to investigate suspected fraudulent activity.
This may include:
- False payment claims
- False non-delivery claims
- Product substitution
- Return fraud
- Unauthorised payment use
- Deliberate abuse of goodwill policies
Where appropriate, relevant information may be provided to payment processors, marketplaces, couriers or lawful authorities.
💳 31. Chargebacks & Payment Disputes
If you believe there is a problem with an order, please contact us first.
📧 info@globaltranslators.co.uk
Where a payment dispute or chargeback is opened, we may provide supporting evidence including:
- Order records
- Delivery tracking
- Proof of delivery
- Customer communications
- Return records
- Photographs
- Relevant inspection evidence
We reserve the right to contest claims that our records reasonably indicate are incorrect or fraudulent.
💬 32. Customer Communication
Our normal customer-support hours are:
🕘 Monday to Friday
9:00am to 5:00pm UK time
Weekend and public-holiday enquiries will normally be reviewed on the next working day.
For an existing order, please include your order number.
Keeping messages within one email thread helps us investigate enquiries more efficiently.
🤝 33. Respectful Customer Conduct
We aim to treat customers professionally and respectfully.
We expect customers to communicate respectfully with our staff.
We may restrict abusive communications involving:
- Threats
- Harassment
- Discrimination
- Repeated abusive language
We will continue to provide reasonable channels for legitimate customer and legal enquiries where required.
🚪 34. No Cold Calling or Unscheduled Visits
BooksChor may operate separate arrangements for:
- Customer enquiries
- Storage
- Inventory
- Returns
- Dispatch
We do not accommodate:
- Unscheduled walk-ins
- Unannounced doorstep enquiries
- Unscheduled returns
- Cold calling
Any in-person arrangement must be agreed in advance.
📧 info@globaltranslators.co.uk
📞 +44 7883 024604
🏢 35. Registered Address & Stock Location
Our registered office should not automatically be assumed to be a public retail shop or customer browsing location.
BooksChor may use separate storage, dispatch or fulfilment arrangements.
Customers should not travel to an address expecting to browse or collect stock unless an appointment or collection has been expressly confirmed.
⚠️ 36. Website Availability
We aim to keep BooksChor.com operational and accessible.
However, the website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Hosting issues
- Security updates
- Third-party service problems
- Circumstances outside our reasonable control
We do not guarantee uninterrupted access.
🔗 37. Third-Party Services & Links
BooksChor may use or link to third-party services such as:
- Payment providers
- Delivery companies
- Publishing resources
- Social-media platforms
- External websites
Third-party services operate under their own terms and privacy practices.
BooksChor is not responsible for independent third-party websites or services outside our reasonable control.
🔒 38. Privacy & Personal Information
Personal information is handled according to our Privacy Policy.
Our website may also provide:
- 🍪 Cookie controls
- 🛡️ Your Privacy Choices
- Other privacy preference tools
Please review our Privacy Policy for further information.
⚠️ 39. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded under applicable consumer law.
Subject to applicable law, we are not responsible for losses that were not reasonably foreseeable as a result of our breach.
💼 40. Business Purchases
Where products or services are purchased wholly for business purposes, different rights may apply compared with consumer transactions.
Specialist publishing, printing, bulk-order or business arrangements may also be governed by separate written terms.
🌧️ 41. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by events outside our reasonable control, subject to applicable consumer rights.
These may include:
- Severe weather
- Postal disruption
- Courier disruption
- Customs delays
- Industrial action
- Natural disasters
- Internet or infrastructure failures
- Government restrictions
- Other force majeure events
We will make reasonable efforts to minimise disruption where possible.
🔄 42. Changes to These Terms
We may update these Terms periodically.
Changes may reflect:
- Legal requirements
- Changes to our services
- Ecommerce developments
- Operational procedures
- Payment methods
- Delivery arrangements
The latest version will be published on BooksChor.com.
The Terms applying to an order will normally be those in effect when the order was placed.
⚖️ 43. Governing Law
These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply where you live.
Nothing in these Terms removes legal rights that cannot lawfully be excluded.
📞 44. Contact BooksChor
For questions about these Terms or an order, contact:
BooksChor
c/o Global Translators UK Ltd
📍 33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom
📧 Email: info@globaltranslators.co.uk
📞 Telephone: +44 7883 024604
🕘 Business Hours:
Monday to Friday
9:00am to 5:00pm UK time
🏆 45. Backed by 20 Years of Business Experience
BooksChor operates under Global Translators UK Ltd, established in August 2006.
For 20 years, our wider company has operated as a UK business in professional language, translation and related services.
BooksChor builds on that established experience through online bookselling, publishing, book printing and multilingual publishing activities.
📚 BooksChor - part of Global Translators UK Ltd, established 2006.