🚚 Shipping & Delivery Policy - BooksChor
Last updated: 15 August 2026
📘 About BooksChor
BooksChor is a UK-based online bookshop, publishing house and book-printing operation of Global Translators UK Ltd.
Global Translators UK Ltd was established in August 2006 and has 20 years of business experience.
BooksChor operates as a trading name and publishing operation of Global Translators UK Ltd.
🏢 Company Information
Legal Company Name: Global Translators UK Ltd
Trading Name: BooksChor
Company Registration Number: 05918745
Established: August 2006
Registered in: England & Wales
📍 Registered Office:
33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom
📧 Email: info@globaltranslators.co.uk
📞 Telephone: +44 7883 024604
🌐 Website: www.bookschor.com
📦 1. Order Processing
We aim to process ready-to-ship orders as quickly as reasonably possible after payment has been confirmed.
Many standard orders may enter processing shortly after payment.
Processing times may vary depending on:
- 📚 Product availability
- 🖨️ Whether the book requires printing or production
- 📦 Stock location
- 🌍 Delivery destination
- 📅 Public holidays
- 📈 Busy trading periods
- 🚚 Courier availability
- ⚠️ Circumstances outside our reasonable control
Dispatch time and delivery time are separate.
⏱️ 2. Dispatch Times
For books held in ready-to-ship stock, we generally aim to dispatch within:
1 to 3 working days
unless a different processing time is stated on the product page.
Some orders may be dispatched sooner.
🖨️ 3. Printed-to-Order & Publishing Products
Certain books may be:
- Printed after an order is received
- Produced in small quantities
- Custom printed
- Personalised
- Manufactured to customer specifications
These products may require additional production time.
Where possible, the estimated production or dispatch period will be shown on the relevant product page or communicated before production.
Express delivery does not reduce printing or production time.
🇬🇧 4. UK Delivery
Estimated UK delivery times depend on the service selected during checkout.
Typical delivery after dispatch may take approximately:
Standard UK Delivery: 2 to 7 working days
Express UK Delivery: approximately 1 to 3 working days where available
These are estimates rather than guaranteed delivery dates unless the selected delivery service expressly provides a guarantee.
🌍 5. International Delivery
BooksChor may deliver eligible products internationally.
International delivery times vary considerably depending on:
- Destination country
- Courier or postal service
- Customs clearance
- Local postal networks
- Border inspections
- Public holidays
Typical international delivery may take approximately:
5 to 20 working days after dispatch
depending on the destination and service selected.
Some destinations may take longer.
🚚 6. Delivery Partners
BooksChor may use suitable postal or courier services depending on:
- Parcel size
- Parcel weight
- Destination
- Delivery speed
- Service availability
Delivery providers may include services such as:
- Royal Mail
- Parcelforce
- Evri
- DPD
- UPS
- Other suitable courier or postal providers
The exact service used may vary.
🔍 7. Tracking
Tracking information will be provided where available for the selected delivery service.
Customers should allow reasonable time for courier tracking systems to update after dispatch.
🏠 8. Delivery Address
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please check carefully:
- Full name
- House or building number
- Street
- Town or city
- Postcode
- Country
before submitting your order.
Once fulfilment has begun, we cannot guarantee that a delivery address can be changed.
🚫 9. Order Changes & Cancellation Requests
BooksChor operates through connected inventory, storage and fulfilment systems.
Our customer-query and dispatch operations may also be handled separately.
Orders may therefore enter processing soon after payment.
For this reason, we cannot guarantee cancellation or amendment once an order has been placed and processing has begun.
Please purchase carefully and check all order details before submitting payment.
Nothing in this section removes statutory consumer rights that apply to eligible purchases.
📚 10. Multi-Channel Inventory
BooksChor may sell books across multiple online channels.
A sale can automatically affect:
- Stock availability
- Other marketplace listings
- Product status
- Inventory allocation
- Platform-specific pricing
Occasionally, an item may become unavailable before connected systems complete synchronisation.
If we are unable to fulfil an ordered item, we will contact you and arrange an appropriate solution or refund.
💷 11. Shipping Charges
Shipping charges are displayed during checkout where applicable.
Charges may depend on:
- Destination
- Parcel size
- Weight
- Delivery service
- Order value
Please review the delivery charge before completing payment.
🌍 12. Customs, Duties & Import Taxes
International customers may be responsible for:
- Customs duties
- Import taxes
- Local VAT or sales taxes
- Customs-handling charges
unless BooksChor expressly states that these have already been included.
Such charges are determined by authorities in the destination country and are outside our direct control.
📑 13. Customs Declarations
BooksChor will complete applicable customs documentation accurately.
We cannot agree to:
- Falsely reduce the declared value
- Describe commercial goods inaccurately
- Mark commercial orders as gifts merely to avoid customs charges
⏳ 14. Delivery Delays
Delivery estimates are not guaranteed unless expressly stated.
Delays can occur because of:
- Courier disruption
- Customs inspections
- Severe weather
- Public holidays
- Industrial action
- Border delays
- Natural disasters
- Infrastructure problems
- Other circumstances outside our reasonable control
We will provide reasonable assistance where appropriate.
📦 15. Missing Parcels
If tracking shows your parcel as delivered but you cannot locate it, please first:
- Check with household members
- Check with neighbours
- Look around any safe delivery locations
- Check tracking information
- Contact the local delivery office or courier
If the parcel still cannot be located, please contact us.
📧 info@globaltranslators.co.uk
Please include your order number.
⚠️ 16. Damaged Parcels
If a parcel arrives visibly damaged, please retain:
- The outer packaging
- Shipping label
- Inner packaging
- Damaged product
and contact us as soon as reasonably possible.
Photographs may help us investigate the issue with the carrier.
📦 17. Split Shipments
Where an order contains products from different stock or production locations, we may occasionally dispatch items separately.
If this applies, we will aim to provide appropriate information where reasonably practical.
🤝 18. Bulk Orders
If you require larger quantities of books, please contact us before ordering.
We may be able to assist:
- Schools
- Universities
- Libraries
- Businesses
- Community organisations
- Authors
- Publishers
- Retailers
Bulk orders may require different dispatch estimates.
🚪 19. No Unscheduled Walk-Ins
BooksChor may operate separate arrangements for:
- Storage
- Dispatch
- Returns
- Customer enquiries
Our registered address should not automatically be treated as a public bookshop or browsing location.
We do not accommodate:
- Unscheduled walk-ins
- Doorstep enquiries
- Unarranged returns
- Cold calling
Any in-person arrangement must be agreed in advance.
📧 info@globaltranslators.co.uk
📞 +44 7883 024604
💬 20. Shipping Enquiries
For delivery or shipping enquiries:
📧 info@globaltranslators.co.uk
📞 +44 7883 024604
Please include your order number.
Business Hours:
Monday to Friday
9:00am to 5:00pm UK time
🏆 Backed by 20 Years of Business Experience
BooksChor operates under Global Translators UK Ltd, established in August 2006.
For 20 years, our wider company has operated as a UK business in professional language and related services.
📚 BooksChor - part of Global Translators UK Ltd, established 2006.