❓ BooksChor Frequently Asked Questions
📚 Books, Orders, Publishing & Customer Support
Welcome to the BooksChor FAQ.
BooksChor is a UK-based online bookshop, publishing house and book-printing operation of Global Translators UK Ltd, established in August 2006.
Here you'll find answers to common questions about:
- 📚 Books
- 🛒 Ordering
- 💳 Payments
- 🚚 Delivery
- ↩️ Returns
- ✍️ Publishing
- 🖨️ Book printing
- 🌍 International orders
- 💬 Customer support
🏢 About BooksChor
📘 What is BooksChor?
BooksChor is a UK online bookshop, publishing house and book-printing operation of Global Translators UK Ltd.
🇬🇧 Is BooksChor a UK business?
Yes.
BooksChor operates under Global Translators UK Ltd, registered in England and Wales under company number 05918745.
🏆 How long has your company been established?
Global Translators UK Ltd was established in August 2006 and has 20 years of business experience.
📍 Where are you based?
BooksChor is based in Rochester, Kent, United Kingdom.
Our registered office is:
33 Cloisterham Road
Rochester
Kent
ME1 2BW
United Kingdom
🏪 Do you have a physical bookshop?
BooksChor primarily operates online.
Stock, storage, customer enquiries and dispatch may be handled through separate arrangements, so customers should not visit without a confirmed appointment.
📚 Books & Products
📖 What books do you sell?
Our growing catalogue may include:
- Fiction
- Non-fiction
- Educational books
- Children's books
- Language books
- Translated books
- Specialist publications
- Independent publications
- Books published by BooksChor
- Books from other publishers
🔢 What is an ISBN?
An ISBN is an International Standard Book Number used to identify a specific book edition or format.
Where available, we aim to provide ISBN information on product listings.
📖 Can different editions have different covers?
Yes.
Books can have different:
- Covers
- Editions
- Printings
- Publishers
- Formats
Please review the product description and ISBN carefully if a particular edition matters to you.
📚 Are your books new?
Unless a listing clearly states otherwise, products are supplied in the condition described on the relevant product page.
🛒 Orders
🛍️ How do I place an order?
Browse BooksChor.com, add your chosen products to your basket and complete payment through checkout.
📧 Will I receive confirmation?
Where supported by the checkout system, you should receive an order confirmation after successful payment.
Please check your spam or junk folder if you cannot find it.
✏️ Can I change my order after payment?
Contact us immediately.
However, once fulfilment has begun, we cannot guarantee changes to:
- Products
- Quantities
- Delivery addresses
- Delivery methods
- Discount codes
🚫 Can I cancel my order?
Contact us as quickly as possible.
Our customer-query and dispatch operations may be handled separately, and orders may enter processing quickly, so cancellation before dispatch cannot be guaranteed.
This does not remove statutory consumer rights that apply to eligible purchases.
💳 Payments & Prices
💷 Why are some prices different on other websites?
BooksChor may sell stock across multiple platforms.
Different platforms have different:
- Selling fees
- Commissions
- Payment fees
- Promotional charges
As a result, prices can vary between channels.
🎟️ I forgot to use a discount code. Can you apply it afterwards?
Normally no.
Discount codes should be entered before completing payment.
💳 Is payment secure?
BooksChor uses secure ecommerce technology and third-party payment providers for checkout.
🚚 Shipping & Delivery
📦 How quickly do you dispatch?
Ready-to-ship products are generally processed as quickly as possible, commonly within approximately 1 to 3 working days unless otherwise stated.
🇬🇧 How long does UK delivery take?
Standard UK delivery commonly takes approximately 2 to 7 working days after dispatch.
🌍 Do you deliver internationally?
Selected products may be available for international delivery.
Available destinations and delivery charges are shown during checkout where applicable.
🧾 Will I pay customs charges?
International customers may be responsible for customs duties, import taxes or local charges imposed by their country unless otherwise stated.
🔍 Can I track my order?
Tracking will be provided where available for your selected delivery service.
↩️ Returns & Refunds
📚 Can I return a book?
Eligible returns are accepted subject to our Returns, Refunds & Order Cancellation Policy and applicable statutory rights.
Please contact us before returning a product.
📧 Do I need an RMA?
We ask customers to contact us before returning goods.
Your return reference will normally be your order number or another reference we provide.
🚚 Who pays return postage?
For an ordinary eligible change-of-mind return, the buyer normally pays the direct return-postage cost where permitted by law.
Different rules apply where a product is faulty, damaged, incorrect or misdescribed.
💷 How will I receive my refund?
Where a refund is due, it will normally be issued to the original payment method.
✍️ Publishing
📘 Does BooksChor publish books?
Yes.
BooksChor undertakes publishing activities and may consider suitable publishing projects.
🌍 Do you work with multilingual books?
Yes.
Our connection with Global Translators UK Ltd means we have wider experience in translation, languages and multilingual communication.
📝 Can I send you my manuscript?
You may contact us about a potential publishing project.
Submitting a manuscript does not automatically mean that BooksChor has agreed to publish it.
📑 Do publishing projects have separate terms?
Yes.
Publishing projects may require:
- A quotation
- Project specification
- Written approval
- Production schedule
- Separate publishing agreement
🖨️ Book Printing
🖨️ Do you print books?
BooksChor can support suitable book-printing and production projects.
📦 Can I order books in bulk?
Yes.
Please contact us with:
- Book title
- Quantity
- Delivery destination
- Required timescale
We can then advise whether bulk pricing or production is available.
🎓 Do you supply organisations?
We may be able to supply:
- Schools
- Universities
- Libraries
- Businesses
- Community organisations
- Authors
- Publishers
- Retailers
💬 Customer Support
📧 How do I contact BooksChor?
Email:
Telephone:
+44 7883 024604
🕘 What are your business hours?
Monday to Friday
9:00am to 5:00pm UK time
📦 What should I include in an order enquiry?
Please include:
- Your full name
- Order number
- Clear explanation of the issue
- Photographs where relevant
⏱️ How quickly do you reply?
We aim to respond as quickly as reasonably possible, normally within one working day.
🔒 Privacy & Security
🛡️ How do you use my personal information?
Please review our Privacy Policy for details about how personal information is collected and processed.
🍪 Can I manage my privacy preferences?
Yes.
Please use our website cookie/privacy controls and review our Your Privacy Choices page where applicable.
🏆 Why Choose BooksChor?
BooksChor combines:
- 📚 Online bookselling
- ✍️ Publishing
- 🖨️ Book printing
- 🌍 Multilingual expertise
- 💬 UK-based customer support
- 🏆 20 years of wider company experience
BooksChor operates under Global Translators UK Ltd, established in August 2006.
📚 BooksChor - Books to Read. Stories to Share. Ideas to Publish.